Sprybe Returns Policy

Hardware Returns Policy:

At Sprybe, we understand that circumstances may arise where you need to return hardware products purchased from us. To ensure your satisfaction, we have established a comprehensive returns policy:

  1. Eligibility: Hardware products are eligible for return within 7 days of the purchase date for a full refund. This allows you ample time to assess the product and ensure it meets your needs.
  2. Conditions for Return: To qualify for a refund, the hardware product must be returned in its original condition and packaging, along with proof of purchase, within the specified 7-day period. We require that the product remains unused and undamaged to process the return.
  3. Refund Process: Upon receiving the returned hardware and verifying that it meets the return conditions, Sprybe will initiate the refund process. Please note that refunds will be processed within 7 days after confirming the condition of the returned items.
  4. Refund Method: Refunds for returned hardware products will be issued using the original payment method used for the purchase. This ensures a seamless and efficient refund process for our customers.
  5. Return Shipping: It’s important to note that all return shipping costs will be borne by the purchaser and not by Sprybe. This includes the cost of packaging and shipping the returned hardware product back to our facility.

Software Returns Policy:

At Sprybe, we strive to provide software solutions that meet your expectations. However, if you find that your software license purchase does not fully meet your needs, our returns policy offers the following guidelines:

  1. Eligibility: Software license purchases are eligible for a refund within 7 days of the purchase date, provided that full payment for the license has been made. This gives you the opportunity to thoroughly evaluate the software and its compatibility with your requirements.
  2. Confirmation of Deletion: To qualify for a refund, the user must confirm the deletion of the software license from their user portal within the specified timeframe. Additionally, the user warrants that any media uploaded to the device through the Sprybe portal has been deleted and will not be used for broadcast on the device.
  3. Refund Process: Once confirmation of deletion is received and verified by Sprybe, we will initiate the refund process promptly. Our goal is to ensure a smooth and efficient refund experience for our customers.
  4. Refund Method: Refunds for software licenses will be issued using the original payment method used for the purchase. This ensures that you receive your refund in a timely manner and through the same channel used for the initial transaction.
  5. Exclusions: It’s important to note that refunds will not be provided for software licenses if the deletion of the license and associated media is not confirmed within the specified 7-day period. This ensures compliance with our returns policy and protects the integrity of our software licensing agreements.

Additional Note: Please remember that our returns policy should always be read in conjunction with our “Terms of Use” policy and our “Privacy Policy” to ensure a comprehensive understanding of your rights and obligations when using Sprybe products and services. If you have any questions or concerns regarding our returns policy, please don’t hesitate to contact our dedicated customer support team. We’re here to assist you every step of the way and ensure your satisfaction with your Sprybe purchase.